CustomerExperience.

Every branch, every product and every review in one place. See where the experience is slipping and what to fix first.

01Branch-level review analytics
02Marketplace product reviews
03Complaint drivers by topic

dima Locations view showing Google ratings and review counts for each branch, with recent reviews for a selected location

AllBranches in one view

1–5★Rating per branch

AllBranches in one view

1–5★Rating per branch

01 / 04Every branch, one view

dima location analytics showing average rating over time, rating distribution and Google sub-ratings

TrendAverage rating over time

SubRatings by category

02 / 04Ratings in depth

dima e-commerce review analytics showing sentiment, ratings and top products across marketplaces

5Marketplaces

Per productRatings and sentiment

03 / 04Product reviews

dima generating a summary of the most common customer complaints from product reviews

AIComplaint summaries

InstantAnswers from reviews

04 / 04Complaint summaries

Trusted across the region

Every branch · every product · every review

Know where you lose stars, and what to fix first.

Bring branch reviews, marketplace reviews and page comments into one view, then trace each complaint to the issue behind it.

Google ratings and reviews per branch in dima

EveryBranch tracked

Branch-level performance

Compare ratings and review volume across every location and spot the lowest-rated branches before they pull the brand down.

Rating distribution and average rating over time in dima

1–5★Rating breakdown

Ratings broken down

Follow average rating over time, rating distribution and Google sub-ratings to see which part of the visit is costing you stars.

Product reviews across marketplaces in dima

5Marketplaces

Marketplace reviews

Track product reviews on Amazon, Noon, Jarir, Extra and Nahdi, and find the products collecting the most negative reviews.

Review topics and recurring complaints in dima

AutoComplaint labels

Complaint drivers, not just scores

See the topics customers raise most in their reviews, and tag recurring issues with custom labels that dima applies automatically.

Reply sentiment and emotion per topic in dima

97%Arabic accuracy

Arabic comment intelligence

Read sentiment and emotion by topic in the replies on your own pages, across dialects, slang and Franco-Arabic.

dima building a customer feedback presentation

PDF · PPTReady to share

Reports for every team

Share dashboards as PDF, CSV or a link, or ask dima to build a presentation for operations, customer care and leadership.

Native review tools vs dima

A star rating doesn't tell you what to fix.

Move from scattered averages to the exact branches, products and issues behind them.

Them · Native review tools

Coverage

One listing at a time

Every branch and marketplace listing together

Ratings

A single average score

Trends, distribution and sub-ratings

Complaints

Reading reviews one by one

Recurring topics and AI summaries

Products

A separate dashboard per marketplace

Amazon, Noon, Jarir, Extra and Nahdi side by side

Context

Your brand in isolation

Lowest-rated locations compared across companies

Samer Yassa

Business Development Manager, Wadi Degla

“dima should be the go-to partner for any business serious about customer satisfaction and brand perception. Their ability to blend data, creativity and strategy makes a real difference.”

Your questions, answered

Everything you need to raise the bar on every branch.

Quick answers about review sources, branch analytics and setup.

See dima with your market

Which review sources does dima cover?

Google Maps reviews for each of your locations, product reviews on Amazon, Noon, Jarir, Extra and Nahdi in Saudi Arabia and Egypt, and the comments on your own social pages.

Can we see performance for each branch?

Yes. dima shows the rating, review count and recent reviews for every location, and compares rating distribution and review volume across branches so the weakest ones stand out.

Can dima tell us what customers complain about most?

Yes. dima groups reviews by the topics customers mention, applies your custom labels automatically, and generates summaries of the most common complaints on request.

Do we need to share our account credentials?

No. You add a location with its Google Maps link and a page with its URL. dima never asks for access to your Google or social media accounts.

How quickly can we get started?

New locations and pages are processed within 24 hours, and most teams have their dashboards and reports ready within 48 hours.

Your customers are already rating you

Hear every review.Fix what matters.

See what dima finds across your own branches, products and pages before you commit to anything.